For ease of reading, only the masculine form of the personal pronouns is used in the following text. Nevertheless, the data refer to all genders.

  1. Application of these general terms and conditions

These terms and conditions regulate your use of the online shop KOKOJOO operated by kokojoo GmbH, a company under Swiss law, registered at Kanton Basel-Stadt under the HR-Number: CH- They also apply if the customer accesses a site by means of autonomous software or in any other form of automated access. If you order goods from us, you are obliged to provide true information about your age, your status as consumer or trader, contact information and payment information (account, credit card

  1. Carrying out the purchase

All illustrations in the online shop are invitations to the customer to submit an offer. The Customer submits a binding offer by clicking on a clear purchase button. We will then send the customer a non-binding confirmation of receipt by e-mail which contains all details of the purchase. kokojoo GmbH has 10 days to accept the offer. In the following KOKOJOO refers to the company kokojoo GmbH.

A sales contract is only concluded when KOKOJOO accepts the customer’s offer by sending the goods to the customer or by confirming the shipment to the customer with a second e-mail (shipment confirmation). Previous status updates do not constitute acceptance of the offer. In particular we will not accept orders if we doubt the reliability of the information provided (means of payment, addresses).

  1. Right of Cancellation for consumers


You have the right to cancel this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party appointed by you, who is not the carrier, took or has taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us (kokojoo GmbH | Solothurnerstrasse 72 | 4053 Basel | Switzerland, e-mail: by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. In order to comply with the revocation period, it is sufficient that you send the notification of the exercising of the right of revocation before the end of the revocation period.Consequences of cancellation

If you cancel this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your cancellation of this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period. We shall bear the direct costs of returning the goods. In the case of deliveries outside Switzerland, you shall bear the direct costs of the return shipment. The costs are estimated at a maximum of CHF 50.00.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.Exclusion of the right of cancellation

The right of withdrawal does not apply to the following contracts, unless the parties have agreed otherwise:

  • contracts for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer
  • Contracts for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded,
  • contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery
  • Contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature,
  • Contracts for the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be supplied at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the Contractor has no control,
  • contracts for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery,
  • contracts for the supply of newspapers, periodicals or magazines other than subscription contracts

End of the cancellation policy
General information on processing times after revocation

Once we have received the returned goods, the processing time until your refund takes about 1-2 weeks. The credit will be issued by the method of payment you have chosen. We process the returns in the chronological order of their arrival.

  1. Goodwill

Beyond the legal right of revocation, we cannot guarantee the return of ordered items. In the case of good customers, we will of course endeavour to find customised solutions within the framework of an individual case examination. Renewed parcel deliveries are usually only made at the customer’s own expense, except in cases of warranty, and are paid in advance using the prepayment method.

  1. Delivery of the goods

We endeavor to deliver within the deadline, as indicated in the shipping section. Please contact us if, contrary to expectations, you do not receive the goods within the specified period.

  1. Reservation of ownership

All goods remain our property until full payment of the invoice amount including all additional costs.

  1. Coupons and discounts

Vouchers can only be redeemed on KOKOJOO within the normal online purchase. Vouchers and remaining credits of vouchers can be redeemed until the end of the third year following the year of the voucher purchase. A cash payment of vouchers or voucher credits is not possible. The voucher is transferable. Other discounts such as rebates are applied proportionally to all products when an order is placed and are bound to them. A discount can only be used once. When returning products from this order, the pro-rata discount is forfeited, i.e. it is not refunded or transferred to other purchased products or shipping costs.

  1. Disclaimer

We exclude our liability for slightly negligent breaches of duty, provided that this does not affect essential contractual duties, damages from injury to life, body or health or guarantees or claims under the Product Liability Act. The same applies to breaches of duty by our vicarious agents. In the event of breach of essential contractual obligations, the amount is limited to typically foreseeable damages

  1. Payments Implementation

We offer the following payment options for deliveries unless otherwise stated on the respective product presentation:

  • credit card
  • PayPal
  • Invoice

Not every payment option is available for every customer and every product. If advance payment is agreed upon at the conclusion of the contract of sale, the purchase price is due for payment within 10 days after conclusion of the contract.

  1. On the alternative out-of-court settlement of disputes concerning sales and service contracts concluded on the Internet

For the alternative out-of-court settlement of disputes between consumers and businesses regarding sales and service contracts concluded over the internet, the European Commission has set up a European online dispute resolution platform, which can be accessed at However, we do not take part in any dispute resolution proceedings before this consumer dispute resolution body.

  1. Miscellaneous provisions

KOKOJOO can change these General Terms and Conditions, especially to adapt the regulations to changed legal or technical conditions or to react to a changed market environment, as long as the change is not unreasonable for the customer. KOKOJOO will inform its customers about essential changes and the consequences of an omitted objection within a reasonable period of time by a note when logging in on the page used. Without objection the change becomes binding for the customer.

The other provisions of these GTC shall also apply in the event that individual clauses thereof should be invalid or become invalid due to a change in law or its interpretation. KOKOJOO may revise such clauses in accordance with the remaining clauses and the applicable law.

If the customer is a trader and therefore not a consumer, the place of jurisdiction is Switzerland. The UN sales law does not apply.

Copyright © 2021 KOKOJOO