For the sake of simplicity, only the masculine form is used in the following text for personal names. Nevertheless, the information given refers to all genders.

Returns

If you are not satisfied with an ordered item, you can return it to us within a period of two weeks (calculated from the date of receipt of the goods)

Excluded from this return policy are our products under the heading Food & Beverages.

Please contact us at return@kokojoo.com, quoting the order number, so that we can send you the appropriate return form and a shipping label. Please note that we only accept unworn, unwashed and unsoiled goods as returns. Furthermore, some of the items are provided with security seals. If the goods are damaged, soiled or washed or if the security seal is damaged or missing, we are not obliged to take back the goods and refund the purchase price. In the event of a return of the goods, the purchase price will be refunded in full. The original shipping costs will not be refunded. Therefore, your return is free of charge.

Exchanges

You have the possibility to exchange articles from your order for another size. To exchange items, enter the specifications of your desired item in the return form.

Excluded from this return policy are our products in the Food & Beverage section.

Please contact us at exchange@kokojoo.com quoting the order number so that we can send you the appropriate return form and a shipping label. Please note that we only accept unworn, unwashed and unsoiled goods as returns. In addition, some of the items are provided with security seals. If the goods are damaged, soiled, washed or the security seal is damaged or missing, we are not obliged to take the goods back and exchange them. After receiving your return, including the request for exchange, you will be informed by e-mail whether the desired article is available and whether an exchange is possible. The return shipment is free of charge.

Reimbursement deadlines

As soon as the return has been accepted (the items must be in perfect condition and the inner labels are intact), you will receive an e-mail confirming that the amount will be credited in a few days. Please note that the credit on your credit card always depends on your financial institution.

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